We at Higglerslab Solutions Private Limited are committed to delivering high-quality IT services, software solutions, and digital products to our clients. We understand that circumstances may arise where clients need to cancel or modify their service requests. This policy explains how we handle cancellations in a fair and transparent manner.
Cancellation Policy
- Clients may request a cancellation by submitting a written email to our support team before the start of the project or service.
- Once a project or service has commenced, cancellations are subject to review based on the stage of completion and the resources already allocated.
- If minimal work has been done, a partial refund may be issued after deducting the cost of time and effort already spent.
- Once the service, software, or deliverable has been completed, tested, or deployed, cancellation requests will not be accepted under any circumstances.
- For subscription-based services, clients can cancel their subscription at any time, but the cancellation will take effect at the end of the current billing cycle
- No partial-month or prorated refunds will be provided for early termination of a subscription.
- For consulting sessions, training programs, or scheduled appointments, cancellations made less than 48 hours before the scheduled time will incur a 50% cancellation charge.
- Cancellations made after the session has started or completed will not be eligible for any refund.
- Our team reserves the right to cancel a project or service in case of non-cooperation, non-payment, or violation of terms by the client.
- For any other services or deliverables, the cancellation policy will be outlined in the specific contract or agreement.
- By accepting this cancellation policy, you agree to the terms and conditions outlined above.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our support team at contact@higglerslab.com
