We at Higglerslab Solutions Private Limited are committed to delivering high-quality IT services, software solutions, and digital products to our clients. We understand that circumstances may arise where clients need to cancel or modify their service requests. This policy explains how we handle cancellations and refunds in a fair and transparent manner.
Refund Policy
- Refunds are applicable only for unstarted or partially completed projects where a genuine reason for cancellation exists.
- Partial refunds will be calculated after deducting the cost of completed work, manpower, and any third-party expenses incurred.
- Once services, software, or digital deliverables are completed or delivered to the client, no refunds will be issued.
- For digital products, software licenses, or downloads, refunds are not allowed once the product has been accessed, activated, or shared.
- Full refunds will be issued only in cases of duplicate payments, billing errors, or technical issues from our end that prevent service delivery.
- No refund will be provided if the client delays project progress by failing to provide required information, approvals, or materials on time.
- Approved refunds will be processed within 7–10 business days using the original payment method.
- Any applicable payment gateway or bank transaction charges will be deducted from the total refundable amount.
- Clients will be notified via email once the refund has been initiated along with relevant transaction details.
- Our management reserves the right to make the final decision on all refund or cancellation requests, ensuring a balanced and fair resolution for both parties.
- By accepting this refund policy, you agree to the terms and conditions outlined above.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our support team at contact@higglerslab.com
